Refund & Cancellation

Last Updated: July 2026 (v2 — method-aware)

1. Service Nature & Value

UtilityMove.ca provides a high-value data consolidation service. Our primary feature is providing you with an accurate, consolidated move package for all utility and municipal providers associated with your old and new Ontario addresses: the correct provider for each service, that provider's preferred move method, the prepared content for that method (a drafted email, an online-form checklist, or a telephone script), and the direct contact details (email address, phone number, or official form/portal link). Where a provider accepts email, we can also send the request for you after you verify and approve it. This service is designed to save you approximately 2-3 hours of manual research and coordination.

2. Final Sale Policy

Service Delivery is Final

Your move package is delivered the moment your payment is processed and the package is unlocked — that is, when the prepared content (emails, form checklists, and call scripts) and the direct provider contact coordinates (email addresses, phone numbers, and official form/portal links) are made visible to you. This delivery is the same regardless of whether a provider's method is email, an online form, or a telephone call. Because the package is delivered immediately on unlock, we do not offer refunds, returns, or exchanges once access has been granted, except as set out in Section 3.

3. Technical Issues

We understand that technology occasionally fails. We will only consider refund requests under the following strict conditions:

  • A verifiable technical error prevented you from accessing the information you paid for, or the provider contact information or the stated move method we supplied for your municipality was materially incorrect.
  • The issue was reported to our support team within 24 hours of purchase (or, for incorrect provider information, within 7 days).
  • Our team was unable to resolve the issue within 48 hours of it being reported.

4. Cancellation

You may cancel your transaction at any time before completing the payment. Since we do not use recurring subscriptions, there is no need to cancel an existing account. Each move notification package is a standalone, one-time purchase.

5. Contact Support

If you experience a technical issue, please contact us immediately at support@utilitymove.ca.