Cookie Policy

1. What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve your experience.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the website to function, such as processing payments via Stripe and remembering your form progress as you move between steps. These are always active and cannot be disabled.
• Analytics & Session Replay (consent-based): Only if you accept, we use PostHog to understand how visitors interact with our site. This includes product analytics and session replay, which records on-page interactions (such as clicks and navigation) to help us diagnose issues and improve the flow. PostHog is not loaded at all unless you accept analytics cookies.

3. Your Choice & Managing Cookies

When you first visit UtilityMove.ca, a consent banner lets you Accept or Declineanalytics cookies. If you decline, no analytics or session replay technology is loaded, and you can still use the site fully. Most web browsers also let you control cookies through their settings, though disabling essential cookies may prevent you from completing a move notification or processing a payment.

4. Third-Party Cookies

Some features rely on third parties that may set their own cookies: Stripe (payment processing and fraud prevention), Google Maps (address autocomplete), and, with your consent, PostHog (analytics and session replay). These providers process data under their own privacy policies.